Conditions of purchase, shipping and return - Bodegas de Andalucía

Conditions of purchase, shipping and return

  1. User Registration

The use of the services provided by Bodegas del Sur brings with it the inherent need for registration of the User on the Website.

The User must complete his registration indicating his full name and email address. Once this registration has been completed, a message will be sent to the email account that the User has previously designated, this email contains a direct link that the User must follow to confirm the verification and availability of access to it.

In any case, the User will be required to accept these General Conditions, as well as the Privacy Policy and the Cookies Policy.

Once you have completed and verified the User's registration on the web, you can, at the moment you want, access the "My Account" section. Through the "My Account" section, the User may modify his personal data as well as the data related to the sending of orders or check if he has orders pending delivery.

In this same section, the User can also see if you have gift checks and the amount of the same if there is a promotion, as well as download the invoices of the orders, check which User's friends have registered with Bodegas del Sur by Recommendation of this in the section of "my recommended" and the possibility to cancel the account at any time indicating the reason for which you want to cancel it.

 

  1. Formalisation of the purchase

Here I show the procedure to access the WEBSITE:

1.2.1. First, you must select the units you wish to purchase under the selected product and then click the "Buy" button.

1.2.2. On the left side of the screen you can view the shopping basket at any time, from where you can delete or increase products.

1.2.3. Once you have completed your purchase, you must press "process purchase", which will take you to the contents of the shopping cart and where you will have to enter the data to send the order.

1.2.4. In the section "processing purchase", the USER will be able to visualize the estimated delivery period and the cost of this service, which will be added to the total cost of the order.

1.2.5. The USER must select one of the available payment methods that Bodegas del Sur makes available for you.

1.2.6. This merchant undertakes not to allow any transaction that is unlawful, or is considered by credit card brands or the acquiring bank, which may or may have the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the programs of card brands: the sale or offer of a product or service that is not in full conformity with all laws applicable to the Purchaser, Issuing Bank, Merchant, Card Holder, or Cards.

1.2.7. The USER will receive the confirmation of the acceptance of his order by means of an on-screen message and by electronic mail in the account that he has previously provided. All the products of the Website are marketed according to the sellers' catalogues of Bodegas del Sur PROVIDER.

1.2.8. THE USER assumes responsibility for the correct and truthful introduction of the delivery data of the product, Bodegas del Sur not assuming any responsibility in the event that the delivery can’t be made due to the inaccuracy or incorrectness of the data.

1.2.9. The description of the order is included in the technical description of the product. Any discrepancy between the product purchased by the consumer and the one published on the platform will be the responsibility of the PROVIDER.

1.2.10. In the case of payment by bank transfer, Bodegas del Sur can’t assure that the price of the product will be maintained beyond 48H and sufficient stock.

1.2.11. In this platform, Bodegas del Sur offers to the USERS a service of purchase of products for the consumption, being these same destined to individuals or companies. Bodegas del Sur does not approve or authorize the resale of such purchases nor provide the necessary documentation; In other words, the USER is entirely responsible for the practice of these actions, exempting Bodegas del Sur from any responsibility for such resale of these products. In case users are legal persons will not be applied the consumer's own legislation, by way of illustration, but not limitation, will not apply specific rights such as the right of cancellation.

 

  1. Shipping Conditions

1.3.1. The shipping costs corresponding to the orders made by the USER will be paid by the same, unless expressly stated otherwise.

1.3.2. Bodegas del Sur will indicate the price of the shipping costs during the ordering process; Such expenses must be approved, upon acceptance of the order (unless included in the price), by the USER. Bodegas del Sur must indicate in advance in the purchase process, to the USER any additional charges incurred in the recruitment process.

1.3.3. Bodegas del Sur will inform the CLIENT of the estimated delivery times of the order that is made or is in process during the purchase. It must be taken into consideration that the delivery times indicated in the order are only an estimate, always counted as working days. Bodegas del Sur will handle the order that the USER makes within a maximum period of 48 hours, working, from the date of payment of the same, except for certain specific cases in which Bodegas del Sur specifies the need for days additional for the preparation of such order or for the purchase of the products to the PROVIDERS in certain wines that by their elaboration, it is better to keep them in the cellar the longer time allowed for them to suffer the minor alterations possible, which may imply the addition of another 48 hours to the estimated term of management of Bodegas del Sur. Bodegas del Sur is not responsible for additional delays to the estimated delivery time.

1.3.4. It is the full responsibility of the USER to verify the order at the time of delivery and, if applicable, to inform all claims that it considers, as long as they are justifiable, such as product breakdowns or lack thereof.

In the event that the USER does not inform the carrier at the time of delivery and in the relevant document (delivery receipt) of such complaints and / or timely complaints, Bodegas del Sur will not be responsible for the claims or the costs arising from a post-distribution claim. In case of any claim made by the USER due to an incident in the delivery, Bodegas del Sur may request to this one several photographs that confirm this claim and pass the abovementioned information to the PROVIDER.

It is the responsibility of the PROVIDERS of the services contracted by Bodegas del Sur the logistics management of the orders, so the present company will not mediate or intervene in any way in this process. Bodegas del Sur disclaims any liability arising from breach of the obligations described in this clause due to the action or omission of the logistic operator, without prejudice to the efforts that Bodegas del Sur can freely make to help resolve in “bona fide” the incidents occurred, at the request of the parties. In case the company, Bodegas del Sur takes care of the logistics management, the USER will be informed beforehand and duly.

1.3.5. The delivery of the orders will be made at the address that the USER has previously registered in the order form. For this address to be considered as valid, or complete, it must be included in the distribution areas included in this Platform. For these purposes, USERS are informed that there may be logistical operators that do not accept as delivery address a Post-Office Box, in which case the USER will be informed in advance of such circumstance and the order will be cancelled unless the USER can offer an alternative address in the same location. Bodegas del Sur disclaims all responsibility in the event that the delivery of the product does not take place as a consequence of the inaccuracy, incomplete form or falsity of the data provided by the USER for this purpose, as well as in the case in which the delivery can’t be made for reasons beyond the designated shipping company, such as the absence of the receiver.

1.3.6. The order will be delivered as soon as possible and, in any case, always before thirty (30) calendar days from the date of confirmation of order. Bodegas del Sur reserves the right to change the estimated delivery time, provided it informs the USER of the setback or delay in advance. The delivery time notified in the order is merely informative, not contractual. Whenever the product has not been shipped and / or the total delivery time from the date of payment of the order has exceeded 30 calendar days, the CLIENT, in his own right, could cancel his order without any additional cost and to receive a refund of the cost of that order.

1.3.7 Deliveries are made on weekdays (Monday to Friday) and during business hours (9am to 7pm). Saturday deliveries will incur an additional cost, as indicated in the table of transport rates.

1.4. Discontinuance and reimbursement

1.4.1. Orders can be cancelled, if the CLIENT so wishes, at no cost until the moment the shipment has already been prepared for the corresponding shipment. If the request for cancellation of the user arrives in a period after the preparation of the order, said request for cancellation will be considered a return by the CLIENT.

1.4.2. The USER may freely withdraw from the contract of sale, without indicating the reasons, within a period of fourteen (14) calendar days following the date of receipt of the product. The date of the receipt proving the delivery of the product will serve for the purpose of beginning the computation of the period of fourteen (14) days mentioned.

1.4.3. To exercise your right of withdrawal, the USER must notify the e-mail address info@bodegasdelsur.com  indicating the corresponding identification and management of the e-mail used for the purchase and the order number. Bodegas del Sur will reply to the USER specifying the precise instructions for the exercise of the right of withdrawal.

1.4.4 The CLIENT must assume the costs and the rest of the procedures in relation to the return of the product, which must be packaged and shipped safely, so that the returned goods arrive in perfect condition. The CLIENT will be responsible for any damage, damage or prejudice suffered by the product in this process.

1.4.5. In case of withdrawal of the order, Bodegas del Sur will reimburse the entire order excluding the collection costs that will usually be managed by Bodegas del Sur through the same method of payment used by the CLIENT for the purchase of the product within a maximum period of FOURTEENTH (14) calendar days from the condition verification of the product sent by the CLIENT to Bodegas del Sur.

1.4.6. Bodegas del Sur will only admit the return of the product when the use of it has been limited to the mere verification of the good functioning of the said product by the CLIENT, according to the current legislation.

1.4.7. Bodegas del Sur will not accept the return of any product that suffers deteriorations inflicted by the CLIENT.

1.4.8. The return of the product must be made in its original packaging and in perfect condition, without damage inflicted and without being contaminated by the CLIENT, and will be sent to the place indicated by Bodegas del Sur in the instructions sent to the CLIENT. Also, in the packaging must appear the data of the CLIENT of complete and integral way in order to know who is the receiver. In case of not sending the product in the conditions described in the present terms, said product will suffer a depreciation that in any case must be paid by the CLIENT.

1.4.9. It is not possible the discontinuance in the cases provided for in article 103 of Royal Decree 1/2007 of November 16, which approves the Rewritten Text of the General Law for the Protection of Consumers and Users. This include, but is not limited to there is no refund in the case of personalized or perishable products, without prejudice to the above, in case of doubt, the CLIENT may go prior to Bodegas del Sur.

1.4.10. In case of an error in the shipping or a defect of the product, Bodegas del SurBodegas del Sur undertakes to change the defective product by another equal, whenever it is available. Bodegas del Sur will be responsible for the return and shipping costs. In the event that the change can’t be made, the full amount of said product will be refunded within a working period of 14 calendar days. To make a return, please contact us at 652880798 or email info@bodegasdelsur.com

 

2. Shipping fees

Bodegas del Sur, when it comes to shipping, uses its own boxes, and in some cases with special reinforcements and cameras between bottles to avoid a possible break.

The shipping costs will depend on the destination and the number of products purchased in accordance with the indicative table set forth below. Bodegas del Sur can’t be responsible for delays of the delivery of orders for causes not attributable directly to Bodegas del Sur, fortuitous cases or force majeure.

 

TARIFAS ESPAÑA PENINSULAR

BOTELLAS

PRECIO (IVA inc.)

1 –3

 6,90 €

4–6

7,90 €

7–9

 9,90 €

10–12

10,90 €

Cada 6 botellas extras

 4,00 €

A partir de 200 €

Envío gratis

 

TARIFAS ENVÍO BALEARES

BOTELLAS

PRECIO (IVA inc.)

1 – 6

18,88 €

7 – 12

27,79 €

13 – 18

38,44 €

19 – 24

48,40 €

 

TARIFAS ENVÍO CANARIAS (Marítimo)*

BOTELLAS

PRECIO (IVA inc.)

1 – 6

28,80 €

7 – 12

35,75 €

13 – 18

44,87 €

19 – 24

53,31 €

*Transito sujeto a tráfico aduanero. No incluido gastos de gestión aduanera

 

TARIFAS ENVÍO CEUTA, MELILLA*

BOTELLAS

PRECIO (IVA inc.)

1 – 6

38,11 €

7 – 12

44,59 €

13 – 18

71,65 €

*Transito sujeto a tráfico aduanero. No incluido gastos de gestión aduanera

 

3. Guarantees

All our products offer the manufacturer's direct guarantee for two years from its acquisition, as established by Law 23/2003 of Guarantee on the Sale of Consumer Goods. Exempted from this guarantee provided by the manufacturer are manipulated, damaged or damaged products caused by its inappropriate use.

 

4. Description of the products and services

4.1. The items that Bodegas del Sur platform offers and recommends will be available for sale whilst stocks last.

4.2 Promotions are duly marked and identified as such. These will be valid as notified in this platform, and may be modified or cancelled without prior notice.

4.3 The civil liability of Bodegas del Sury for the products supplied is limited to the amount thereof, the user or consumer waives to claim any responsibility for any other concept in case of dissatisfaction of the products purchased on this website.

4.4 The information provided by Bodegas del Sur is truthful and free of typographical errors, so it strives daily for the CUSTOMER to be satisfied with their purchase and their experience with this company. If at any time an error of this type occurs, at any time outside the will of Bodegas del Sur, it will proceed immediately to its correction. If there is a typographical error in any of the prices shown and some USER would have made a purchase decision based on said error, Bodegas del Sur will inform the USER of such error and the USER will be entitled to terminate their purchase without any cost or commitment for your part.

4.5 The cellar may occasionally change the vintage or label without notice. Bodegas del Sur is committed to deliver the product ordered, without taking responsibility for the year of bottling or the images shown on the screen.

Bodegas del Sur maintains and updates the images, however, due to the absence of notice from the Cellars this task becomes impossible despite the effort of Bodegas del Sur.